Services Terms and Conditions

These terms and conditions (“Terms and Conditions”) apply to the services (“Services”) ordered by you (“you” or “Customer”) and described in a (paper or online) submission form (“Submission Form”):

You are submitting collectible(s) for certification by Certified Collectibles Group – International GmbH (“CCG GmbH”), the German affiliate of United States-based companies: Provenance NGC LLC d/b/a Numismatic Guaranty Company (“NGC”), Paper Money Guaranty, LLC (“PMG”), Certified Guaranty Company, LLC (“CGC”), Authenticated Stamp Guaranty, LLC (“ASG”), and Signature Authentication, LLC d/b/a JSA (“JSA”). If NGC Conservation Services are also selected on the Submission Form, collectibles will be evaluated and, as applicable, conserved by NGC. If CGC Pressing or cleaning services are also selected on the Submission Form, collectibles will be evaluated and, as applicable, pressed, restored, conserved or have restoration removed by CGC. NGC, PMG, CGC, ASG, and JSA are independent affiliates within the Certified Collectibles Group of companies and are collectively referred to herein as the “Companies” and each individually as a “Company”.
The Submission Form contains a non-binding invitation to place orders for grading and encapsulation services by CCG GmbH. Upon execution of a CCG membership agreement, any simultaneous or subsequent submission of an order on the Submission Form will constitute your binding offer to conclude a service contract at the terms of your Submission Form, the Membership Agreement, and these Terms and Conditions. CCG GmbH will notify you promptly upon receipt of your order in the event it does not intend to accept your order. Any performance of the ordered services and return of your property shall constitute acceptance of your order. Any such acceptance shall constitute conclusion of the service contract. CCG GmbH will render services only to Customers who are 18 years of age or older. Your order is placed in the following four steps: First, you sign up and register for (i) collector membership or (ii) dealer membership so that we have your details as a Customer. Second, you select the desired service and complete the Submission Form accordingly, including your address, invoicing address, delivery address, and the requested payment method. Third, you arrange for the payment of the applicable compensation and costs in accordance with the selected payment process. Finally, you complete the process by submitting the Submission Form together with the collectibles you wish CCG GmbH to process in accordance with the completed Submission Form and these Terms and Conditions. Please retain a copy of the completed and submitted Submission Form.
For details of the compensation (Service Fees) and costs connected with CCG GmbH’s Services, please see the price list and cost schedule on the Submission Form. All prices will clearly state whether they include or exclude the legally applicable sales tax (VAT).
Customer shall complete all submission information on the Submission Form, and package and ship all collectibles, in accordance with the instructions on the Submission Form. Customer represents and warrants that the estimated fair market value of each submitted collectible falls within the value range of the Services Tier selected by Customer on the Submission Form (the “Selected Services Tier”). If a Company determines that the estimated fair market value of any submitted collectible is higher than the maximum value for the Services Tier selected by Customer, it will adjust the Services and fees according to its determination of the fair market value of the collectible (the “Adjusted Services Tier”). Regardless of the particular Services Customer requested for submitted collectibles, Company reserves the right to convert any submission to its “Appearance Review” service (defined in the NGC Guarantee, PMG Guarantee, CGC Guarantee, and ASG Guarantee), or correct any clerical errors on the Company’s certification.
Customer represents and warrants that it has no knowledge and no reasonable basis for belief that any collectible submitted is not genuine or contains any non-disclosed alterations or restorations, including, but not limited to, trimming, re-coloring, bleaching, power erasing, re-backing, artificially toning, applying or removing punches or stamps, or any other method used to change or enhance the appearance, condition, or content of a collectible (collectively “Tampering” or “Tampered”). Customer acknowledges that Tampering is wrongful and violations of this Section 5 shall entitle Company to compensatory damages and injunctive relief, as appropriate.
In the case of submissions by dealer members, if any collectibles are being submitted for a third party, Customer represents and warrants that the third party has authorized Customer to submit the collectibles for the Services. (Collector members may not submit for third parties.)
Customer agrees to pay Company all Services fees at the time of submission. If a collectible is moved to an Adjusted Services Tier, Customer must immediately pay any additional fees due. Prices for Services are subject to change. Prices on pre-printed paper Submission Forms are only current as of the date of printing, so Customer should confirm current prices on Company’s web site. If payment is being made by credit card, Customer agrees that Company may charge all Services fees to the credit card upon receipt of the Submission Form. Any payment not received from Customer by the due date shall accrue interest (except with respect to charges then under reasonable and good faith dispute), of nine (9) percent points above the base interest rate published by the German Federal Bank from the date such payment is due until the date paid. Any debt collection costs including all legal and attorney cost that Company may incur for the collection of any amount due shall be borne by the defaulting Customer. Customer hereby grants to Company a security interest in the collectibles submitted to secure payment of any Services fees. In addition to such security interest, Customer agrees that Company may hold any collectibles or other property submitted by Customer until Customer has paid in full all outstanding balances, regardless of whether such balances are related to such collectibles or other property.
If a submission is shipped internationally, Customer shall designate itself as the “importer of record” and shall be responsible for all customs-associated duties, taxes, and fees. If Company incurs any customs duties, taxes, or fees on Customer’s behalf in connection with an international submission, such costs will be added to Customer’s invoice plus and administrative fee of US$25.
Customer assumes all risk of loss or damage to collectibles until collectibles are received and inspected by Company.

[Applicable to Consumer Customers Only] If you are a Consumer Customer, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract was concluded. To exercise the right of withdrawal Consumer you must inform CCG GmbH with an unequivocal statement addressed to: Certified Collectibles Group – International GmbH, Elsenheimerstraße 63, 80687 Munich, Germany, E-Mail Service@collectiblesgroup.de. You can use the attached withdrawal form for this, but this is not mandatory. We will communicate to you an acknowledgement of receipt of such withdrawal on a durable medium (e.g. by e-mail) without delay. To meet the withdrawal deadline, you must send the unequivocal statement before the 14 day withdrawal period has expired. The withdrawal right ends before the expiration of the 14 day withdrawal period if (i) you have expressly authorized CCG GmbH to start the Services prior to the end of the withdrawal period and (ii) you have confirmed your knowledge to the effect that you will no longer have a withdrawal right once CCG GmbH has completely fulfilled the Contract. (§356(4) Civil Code.) If you authorize CCG GmbH to commence its Services prior to the expiration of the 14 day withdrawal period but then exercises your right of withdrawal, then CCG GmbH may demand compensation for the value of the partial services rendered up to the time of the withdrawal. (§357(8) Civil Code.) If you exercise the right to withdraw, CCG GmbH will reimburse your for all payments received, including the costs of delivery (with the exception of the costs resulting from your choice of a type of deliver other than the least expensive type of standard delivery offered by CCG GmbH), without undue delay and in any event not later than 14 days from the day CCG GmbH is informed of your withdrawal. CCG GmbH will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless otherwise agreed; in any event, you will not incur any fees as a result of such reimbursement.

Withdrawal Form Template
(Complete and return this form only if you wish to withdraw from the contract)
To Certified Collectibles Group – International GmbH, Elsenheimerstraße 63, 80687 Munich, Germany Contact: service@collectiblesgroup.de
• I/we () hereby give notice that I/we () withdraw from my/our () contract for the provision of the following service (): (*) complete as appropriate
ordered on () / received on () ; • name of consumer(s); • address of consumer(s); • signature of consumer(s); (only if this form is notified on paper);
Please describe services precisely so it is possible to identify to which goods or services withdrawal refers.
Article number	Amount	Reason	Comment




(1) Wrong Product (2) Dislike Product (3) No Reason (4) Time of Delivery too long (5) Other
Date:

The Companies compile data regarding, and make digital images of, collectibles submitted for Services. In partial consideration for the performance of Services pursuant to the Submission Form, Customer hereby authorizes each Company to compile such data and make such images and agrees that each Company shall have an irrevocable, non-exclusive, perpetual, unlimited, royalty-free right and license to use and commercialize such data and images for any purpose.
Customer acknowledges that certain coins, tokens, or medals may be more susceptible to damage due to the state in which they are provided by Customer to a Company (for example, collectibles that are enameled, colorized, painted, jeweled, or have holograms or other specialty applications; collectibles that are extremely thin; collectibles that are extremely fragile or brittle (including many collectibles struck prior to 1700); and collectibles that exhibit “bronze disease”). Customer further acknowledges that certain paper collectibles may be more susceptible to damage, even when reasonable care is exercised in handling them, due to the state in which they are provided by Customer to a Company (for example, items that are worn, fragile, or brittle) and/or the properties, characteristics and quality levels of the materials of which the items are composed (for example, comic books with glossy covers, which may experience ink flecking or “color lift” even when encapsulated). Each Company will use reasonable care with respect to collectibles submitted to it for Services. In the event that a Company determines that a collectible is damaged due to negligence or lost while in a Company’s possession, Customer’s sole remedy will be compensation based upon the Company’s good faith determination of the fair market value of the collectible and/or diminution in value, in light of what the Company believes to be reliable current market information, but not to exceed the higher of the maximum value for the Selected Services Tier or the Adjusted Services Tier, if any.
Each Company maintains a list of current terms and conditions applicable to particular submission types and Services on its website. Customer agrees to any such applicable terms and conditions.
Companies shall be liable under these Terms and Conditions for any negligent breach of obligations, the fulfilment of which are essential for the proper execution of the Contract, and the breach of which jeopardize the achievement of the purpose of the Contract on the performance that you may justifiably rely on. In the latter case however, Companies shall only be liable for foreseeable damages typical to the Contract. The same applies to breaches of duty by Companies’ vicarious agents. The exclusion of liability set out in this Section 14 do not apply in the event of injury or damages to life, body or health or in the event of intentional or grossly negligent conduct. Liability under the German Product Liability Act remains unaffected. Subject to this, any further liability of the Companies is excluded on the merits.
HOLDERS FOR COLLECTIBLES ARE DESIGNED TO BE TAMPER-EVIDENT AND EXTREMELY DIFFICULT FROM WHICH TO REMOVE A COLLECTIBLE. DUE TO THE INHERENT RISKS INVOLVED IN REMOVING COLLECTIBLES FROM HOLDERS, IN THE EVENT THE SERVICES INVOLVE REMOVING A COLLECTIBLE FROM ITS HOLDER, SUBJECT TO SECTION 14, CUSTOMER AGREES TO RELEASE, WAIVE, AND DISCHARGE COMPANIES AND THEIR DIRECTORS, OFFICERS, AGENTS, AND EMPLOYEES (“RELEASEES”) FROM ALL LIABILITY TO CUSTOMER AND ITS ASSIGNS, AND COVENANTS NOT TO SUE RELEASEES IN CONNECTION WITH ANY LOSS OR DAMAGE ARISING OUT OF ANY RELEASEE’S EFFORTS TO FULFILL CUSTOMER’S REQUEST TO REMOVE A COLLECTIBLE FROM A HOLDER.
Each of the Companies will use commercially reasonable efforts to perform the Services in accordance with the then-current description of such Services set forth on their websites and within the time frames indicated thereon.
CCG GmbH provides its Services under German law. Where applicable, Customers and third parties qualifying as beneficiaries may additionally benefit from a separate NGC Guarantee (NGCcoin.de/guarantee) for NGC-certified coins, a separate PMG Guarantee (PMGnotes.de/guarantee) for PMG-certified notes, and a separate CGC Guarantee (CGCgrading.de/guarantee) for CGC-certified cards, provided by U.S. affiliates of CCG GmbH under U.S. law, as from time to time amended (“Guarantee”), the terms of which are incorporated herein by reference. Customer should refer to the appropriate corresponding Guarantee (NGC, PMG, CGC, or ASG) to understand the benefits and protections afforded to Customer, as well as the applicable limitations. Except as otherwise prohibited by law, NGC’s, PMG’s, CGC’s, and ASG’s sole and exclusive liability and Customer’s sole and exclusive remedy for NGC’s, PMG’s, CGC’s, or ASG’s failure to comply with its obligations under Section 16 above shall be pursuant to the appropriate corresponding Guarantee. Important Note: The Services provided by JSA (e.g., authentication of unwitnessed signatures) are not guaranteed. CCG GmbH’s liability shall be governed solely by (i) German law and (ii) the liability limitations set forth in Section 14 of these Terms and Conditions. CCG GMBH SHALL RENDER ITS GRADING AND ENCAPSULATION SERVICES IN ACCORDANCE WITH STATE-OF-THE-ART SERVICES AS CUSTOMARY IN THE GERMAN GRADING AND ENCAPSULATION INDUSTRY, FREE OF ANY DEFECTS. CCG GMBH DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING MERCHANTABILITY AND FITNESS OF ITS SERVICES FOR A PARTICULAR PURPOSE.
NGC Conservation, CGC Pressing, and CGC cleaning do not provide grade protection or any type of guarantee for collectibles submitted for their services. Due to the fragile nature of collectibles, Customer acknowledges that techniques used by CGC for pressing, restoration, restoration removal, conservation, or cleaning Services may result in new defects or damage to the collectible, including, but not limited to, spine splits, popped staples, paper pieces chipping off, creases, and stains. Customer acknowledges that the conservation Services provided by NGC or pressing, restoration, restoration removal, conservation, or cleaning services provided by CGC with respect to a submitted collectible may result in a lower grade or no grade subsequently being assigned to such collectible by a grading company.
A Company has the right in its sole discretion to reject any collectibles submitted for Services in cases where the submitted collectibles do not comply with a Company’s then-current standards and procedures set forth on its website. Because even collectibles that are ultimately rejected must still be received, tracked and examined, fees for Services shall not be refunded for such rejected collectibles.
Customer agrees to notify Company of any changes in Customer’s contact information. If Customer-submitted property remains unclaimed for a period of one (1) year from submission, Company may dispose of such property in any manner without liability. Company may also charge Customer for reasonable costs and expenses incurred in storing (US$1 per collectible per month) and insuring (0.1% of fair market value per month) unclaimed property.
If Customer has selected return shipping, Company will generally ship via FedEx with insurance coverage procured by Company of up to €100.000 per package for domestic shipments. Insurance coverage shall be limited to the insurance limit posted on the Submission Form for the return shipping service selected by Customer. In the event of a claim for loss or damage during return shipping, the basis for valuation shall be the fair market value of each collectible at the time of loss, as determined by Company in its sole reasonable discretion, not to exceed the posted insurance limit for the return shipping service selected by Customer. Important Note: Even if a submitted collectible has been moved to an Adjusted Services Tier, insurance coverage for a return shipment will be based on the return shipping service selected by Customer on the Submission Form, with insurance coverage limited to the insurance limit posted on the Submission Form for that return shipping service. Unless Customer receives approval for additional insurance in advance, Customer ASSUMES RISK OF LOSS OR DAMAGE to collectibles during return shipment to the extent the fair market value of any package exceeds the insurance limits for the return shipping service selected by Customer. If Customer selects any other method of shipment, or if Customer wishes to use its own account for return shipment, then such return shipments will NOT be insured and CUSTOMER ASSUMES ALL RISK OF LOSS OR DAMAGE TO COLLECTIBLES DURING RETURN SHIPMENT.
In the event of a claim involving non-delivery (lost or stolen package), Customer shall notify Company within fourteen (14) days after the estimated delivery date and in no event later than thirty (30) days after the date of shipment.
All packages should be inspected before signing for the delivery. In the event of a claim involving damage to a package, Customer shall (i) inform the delivery courier immediately upon inspection and request damage comments be added to delivery notes; (ii) NOT discard the box; (iii) take photographs of the damage / tampering and secure the box for possible inspection. Additional information and/or documentation may be required by a Company or its insurer(s) on a case-by-case basis.
Customer must inspect all collectibles immediately upon receipt from a Company. A Company shall have no liability for any damage unless reported to Company within fourteen (14) days of Customer’s receipt of the collectibles from Company. Any liability of a Company is subject to the limitations in Sections 12 and 21 above.
Customer agrees to return to a Company, at the Company’s expense, any collectible bearing a clerical error made by the Company. A Company will, at its expense, correct the clerical error and return the corrected collectible to Customer. Subject to Section 14 Customer agrees to indemnify, defend and hold Releasees harmless from and against all claims, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising directly or indirectly from Customer’s failure to comply with this Section 25.
In the event a collectible submitted by Customer is determined, at any time, to be not genuine or to have been Tampered with, Customer shall provide reasonable cooperation to Company and to any subsequent owner of such collectible, including the reversal of any sales transaction involving Customer and such subsequent owner or intermediate purchaser or transferee.
Subject to any contrary compulsory local law applicable to a Customer, these Terms and Conditions and any disputes arising out of or in connection with these Terms and Conditions shall be governed exclusively by German law, excluding the UN Sales Convention. Customer agrees to the exclusive jurisdiction and venue for any dispute of the competent courts located in Germany.
These terms and conditions, together with (i) the Submission Form; (ii) the Services and Fees page of the appropriate Company’s web site; (iii) the appropriate corresponding Guarantee; (iv) the collector or dealer agreement; (v) a Company’s Privacy Policy; and (vi) a Company’s Terms of Web Site Use, constitute the entire agreement of each Company and Customer (and any third party for whom Customer may be acting) regarding, and supersede all prior agreements and understandings (written or oral) between or among such parties relating to, the subject matter hereof. In the event of a conflict, (i) these terms and the current applicable Guarantee for the appropriate Company providing Services shall prevail; (ii) the Services and Fees page of the Company’s web site shall prevail over any pre-printed Submission Form. If any term or condition is determined, by a final and non-appealable ruling or order of a court of competent jurisdiction, to be invalid or unenforceable under applicable law, such invalidity or unenforceability shall not affect the validity or enforceability of any of the other terms and conditions hereof.

Revised: January 7, 2025